Registrant Verification FAQs

This article answers common questions questions about the how OpenSRS will handle Registrant Validation.

 

 

Q1: Who is the Registrant?

A: The Registrant in OpenSRS is the Organization Contact Record (RWI) or Owner Contact Record (RCP).  Please note that the verification process is only for the Owner contact, not the Administrator, Billing, nor the Technical contact.  

 

Q2: What exactly is the validation process?

A: The validation process is a 15 day window during which a Registrant must provide an affirmative response to an email that OpenSRS will send to them. The email contains a link that the Registrant is asked to click. When they click this link, they are taken to a page that displays the email address, first and last name that they used to register the domain. The validation email message also includes a link to the domain registration terms and conditions and a checkbox that they must click to indicate that they agree to those terms and conditions. Failure to respond to this email will result in the domain being suspended.  The website and the email service for the domain will stop working.  The validation page looks something like this:

registrant_validation_email_message2.gif.jpg

Q3: Can I change what my customers see so that they don't know that registrant verification is done through OpenSRS?

A: Yes. Some customers may be suspicious of a link that takes them to an OpenSRS page instead of one owned by their Reseller. In order to avoid confusing your customers, you can customize what they see so that it appears that verification is done through you. If you have uploaded your logo to the Branding page, they will see your logo at the top of the page instead of the OpenSRS logo. In addition, you can change the link that your customers see in the Registrant Verification email, you can add custom text that will appear above and below the text of the Registrant Verification page, and you can specify the page to which you want them to be sent once they verify their contact information.

Note: You cannot change any of the wording on the Registrant Verification page, but you can add text above and below the existing text.

Before you begin: If you want to specify your own hostname, you need to set up a CNAME record that points to approve.domainadmin.com. Be sure to allow time for it to propagate before adding it to the registration verification branding.

You can customize the verification hostname and URL through the RCP or RWI. Both options are outlined below.

RCP

 1. From the gear icon dropdown menu, select Account Settings.


2.
Scroll to the Registrant Verification Page section and select Edit.

3. Switch your Link Hostname from Default to Custom.

4.Enter your HTML in the appropriate Header or Footer Field.

Note: You have the choice to customize your header and footer content for ICANN Registrant Verification Page or .UK Domains Data Quality Registrant Verification

5. Select Preview to view your newly customized header of footer.

6. Select Submit to save these changes.

 

RWI

  1. In the Profile Management section of the RWI, click Branding.
  2. Scroll down to the section called Customize Registrant Verification hostname and URL.
  3. In the URL field, enter the URL to which you want customers to be sent when they click Verify Information on the verification page.
  4. In the Hostname field, enter the URL that you want your customers to see in the verification email  message.
  5. Click Save.

Customize_Registrant_Verification_hostname.gif

 

To add your own text to the verification page

  1. In the Profile Management section of the RWI, click Branding.
  2. Scroll down to the section called Customize Registrant Verification Page.
  3. Enter your text in the Section - Header and Section - Footer sections.
  4. Optionally, click Preview Text Changes to see what the page will look like.

Customize_Registrant_Verification_Page.gif

 

Q4: What does "suspended" mean?

A: Suspended means that we interrupt the DNS and prevent the domain from resolving. The domain will be placed on ClientHold.

 

Q5: Can I check the validation status of my domains through the API?

A: Yes. There are two new API commands that are related to registrant validation. You can use the get_registrant_verification_status command to see the current state of the verification request for a domain. In addition, you can use the command send_registrant_verification_email to send or resend the verification email to the registrant. You can find details about these two commands in the API guide.

 

Q6. Can I get a report through the Control Panel?

A: Yes. On the Dashboard page of the Control Panel, under Reports, you can click Download Daily Registrant Verification CSV File. You can choose to open or save the file.   The CSV file is a full list of domains in your Reseller account that are in the Registrant Verification process.  The CSV file is a spreadsheet where you will see the current email address for the domain name, the date the Verification began, the Suspension date if the domain is Suspended as well as the first and last name of the Registrant.  You can use this information to reach out to the customer and update the contact information.  A new Verification email is sent out immediately when the contact info is updated.

 

Q7: What do the other statuses mean?

A: When you view domains in the Control Panel or through the API, in addition to Suspended, you could see the following verification statuses:

  • Unverified--The validation process has not been initiated.  The domain does NOT need to be verified.
  • Pending--The validation process has been initiated, and the validation email will be sent.
  • Verifying--The validation process has been initiated and is waiting for registrant response.
  • Verified--The registrant has been validated.
  • Manual Review--The registrant data has been submitted and is being validated manually by the Tucows Compliance team.

 

Q8: What information does the registrant need to validate?

A: OpenSRS will be validating three pieces of registrant contact data: First name, Last name and Email address. When a registrant purchases, transfers, or updates a domain's registrant contact information, OpenSRS first checks to see if a previously validated record exists for that combination of First name, Last name, and Email Address.  If an exact match exists, the domain will be considered validated and no further action is required. If an exact match does not exist, the registrant will be sent an email asking them to validate their First name, Last name, and Email Address. For example, John Doe john@doe.com is different from Johnathan Doe john@doe.com, and both will require separate validation.

 

Q9: Which TLDs does this process apply to?

A: The validation process applies to all gTLDs. This also includes the new gTLDs.

 

Q10: What action will trigger the validation process?

A: Any new registration, transfer in, contact updates, WDRP or mandatory renewal reminders bounce-back will trigger the validation process. 

 

Q11: What change will trigger the validation process for an existing domain?

A: For an unverified domain, any change to the contact information (registrant/admin/tech/billing) will trigger the validation process.  For an already verified domain, any change to the registrant's first name, last name, or email address will trigger the validation process. 

 

Q12: What else will trigger the validation process for an existing domain?

A: If the WDRP or ERRP (Day 30 and Day 5 Renewal Notices) bounce, the domain will enter the validation process.

 

Q13: Will previously registered domain names require validating as of Jan. 1/2014?

A: No, we do not have to retroactively validate domain names.

 

Q14: How many emails will a Registrant receive once the validation process has started?

A: A Registrant will receive an email to validate their contact information on day 1, day 5, day 10 and day 13. On day 16, if they haven't validated their information, they will receive an email informing them that their domain name has been suspended. 

On day 10 and 13, the Admin and Billing Contacts on the domain will also receive emails notifying them that the domain will soon be suspended. These emails, however, do not include the link to verify the domain registration details (that is only sent to the registrant email address).

 

Here is a diagram showing the timelines:

 

Q15. How do I resend the email?

A. In the Control Panel, find and display the domain, and then from the Actions drop-down menu, choose Resend Registrant Verification Email. If you do not see this option, check the registrant status to see if it says "Unverified".  An unverified state means that the verification process has not been triggered for the domain so you do NOT need to verify it. 

In the RWI, find and display the domain, and then in the Domain Management section, click Resend Registrant Verification Email.

If you're using the API, you can issue the send_registrant_verification_email command.

 

Q16: It's day 80, and the Registrant wants to validate their name. What do they do?

A: Instruct them to contact their reseller, who can then resend the validation email. If you are the reseller, you can resend the email via the API or the Control Panel. In the Control Panel, display the domain details, and then, from the Action drop-down menu, choose Resend Registrant Verification Email. If you are using the OpenSRS API, the command is called send_registrant_verification_email. The domain will remain suspended until the Registrant visits the link included in that email. 

 

Q17. Can a Sub-reseller resend the verification emails to their customers?

A. Yes, we now added the option to resend the verification email in the RWI (reseller web interface). So sub-resellers can now resend the verification emails. 

 

Q18: How long will it take for my domain to come back online after I validate my information?

A: Your domain should come back online instantly, but some caching issues may delay that by a few hours. 

 

Q19: My domain is suspended due to a bounced WDRP or ERRP notice so I can't receive the validation email. What do I do?

A: Registrant or reseller should login to their applicable interface (RWI, MWI, RCP, custom billing system, etc) and update the email address. This will trigger the validation process if necessary. 

 

Q20. If a domain is suspended, will it still auto-renew?

A: Yes it will.

 

Q21: One of my domains WDRP or ERRP notice has bounced. Does that mean all my domains with the same contact information will enter the validation process?

A: No, the validation process only applies to that specific domain name where the WDRP and ERRP notice bounces. However, we would recommend that the registrant check their email address on all other domains to prevent any future WDRP or ERRP bounces.

 

Q22: How does the validation process work if a Registrant purchases/manages domain names from different resellers?

A: If a Registrant buys or manages domain names from multiple resellers, validating their contact info at one reseller, will automatically validate their contact info with all other OpenSRS resellers.  However, the Registrant will receive separate notifications to validate their contact info from each reseller.

 

Q23: If the Registrant updates their address via the MWI or other interface, does the validation email only go to the new address? Is the previous address notified or required to do anything?

A: Registrants will be required to validate the new email address only and only the new address will receive the validation emails.

 

Q24: When are the validation emails sent out?

A: All verification emails are sent out immediately except for suspensions and 5/10/13 day reminders which are sent out at midnight (EST time). If a reseller manually resends the email through the control panel, it gets sent out immediately. 

 

Q25. I don't need you to send me a list of suspended domains every day. How do I stop the messages?

A: You can disable the message through the Control Panel or through the RWI.

In the Control Panel, click the gear icon on the upper right, then on Account Settings, then Account Messaging. Scroll down to the Registrant Validation messages, and remove the checkmark from the box beside Registrant validation message to RSP.

In the RWI, click View Message Templates, scroll down to the Registrant Validation Messaging section and remove the checkmark from the box beside Registrant validation message to RSP.

Have more questions? Submit a request

62 Comments

  • Avatar
    Info

    Where can we set the registrant validation and reminder emails templates?

  • Avatar
    Info

    nevermind I found it

  • Avatar
    Frank L.

    For anyone else who's looking to edit the templates, you can find them here: https://rr-n1-tor.opensrs.net/resellers/?action=msg_manage_templates

  • Avatar
    greg

    Received the first validation and would like to edit the exhibit a that is included in the messaging where can one do that. The renewal price found in it are not ours and are set at $50 that need adjusting .

  • Avatar
    Michael Levine

    Hi Greg,

    We've removed the clause that included renewal and redemption pricing from the agreement.

  • Avatar
    greg

    That's Great Michael thanks for the quick action. First Client that received saw that and said "what $50 bucks"  

  • Avatar
    Miguel Sijben

    Which nameservers are set for a suspended domain?

  • Avatar
    Frank L.

    Miguel - when a domain name is suspended it is placed on ClientHold status, which stops the domain name from resolving.  This is the same status the registry uses when a domain name expires for example.  Validating the domain name immediately removes the ClientHold status.

  • Avatar
    Miguel Sijben

    Thanks Frank, now it's clear.

  • Avatar
    Oliver

    Hi,

    When requesting the send/resend of the validation email does this send it instantly or is there a delay? Is this the same for suspended domains?

     

    Thanks.

  • Avatar
    Frank L.

    Hi Oliver - Thanks for checking. When you use the Resend email option in either the new control panel or via the API command the email with the validation link is sent out immediately.  

  • Avatar
    Marco Nieri

    I've got some questions.

    Every time the registrant request an opt-in email resend . does the process timing restart from day 0?

    Every time a mail change happened  do the process start over again?

    Does the domain change automatically its status into "verified" after corect verification in process? When one should have  "admin-verifying" status ?

  • Avatar
    Michael Levine

    Hi Marco,

    Every time the registrant request an opt-in email resend . does the process timing restart from day 0?

    The process will not restart from day 0 every time a registrant requests a resend of the email.

    Every time a mail change happened  do the process start over again?

    Only if that email along with the first name and last name hasn't been previously verified.

    Does the domain change automatically its status into "verified" after corect verification in process? When one should have  "admin-verifying" status ?

    Yes, once a domain is verified, it will show the status "Verified". 

  • Avatar
    Robert Strzelecki

    I think Marco meant 'admin_reviewing' status, which according to your docs (opensrs.com/docs/apidomains/Response_parameters_for_get_registrant_validation_status.htm) does exist.

  • Avatar
    Robert Strzelecki

    Also this FAQ status the possible status as being 'Manual Review' not 'admin_reviewing', so which is it? Also the 2 API commands related to this do not appear in the Command List at http://opensrs.com/docs/apidomains/index.htm 

  • Avatar
    Michael Levine

    In rare cases, some domains will require that our compliance team verify the contact information manually. When this happens, the status will be set to Manual Review (API: admin_reviewing).

  • Avatar
    Lauren

    My client is not receiving the verification email, though I have resent it through the control panel several times.  How can I be sure the email is getting sent?

  • Avatar
    Frank L.

    Hi Lauren - you can see the log of the email being sent in the Domain Notes for the domain.  I've doublechecked the system and confirm the Validation emails are being sent out normally and arrive within 5 minutes at Gmail.   If necessary, you can edit the Owner information in the new control panel to list a different email address for the client and then select the resend validation email from the Actions dropdown box on the top right to have a new validation email sent to the updated address.  

  • Avatar
    Eric Pretorious

    The verification e-mail says....

    To review and update your WHOIS contact information, please log into
    our management interface at: https://manage.opensrs.net
    If any of the information above is inaccurate, you should correct it.
    If all of the information above is accurate, you do not need to take any action.
    Please remember that under the terms of your registration agreement,
    the provision of false WHOIS information can be grounds for cancellation
    of your domain name registration.
    If you have any questions or comments regarding ICANN's policy, please visit
    the following link http://www.icann.org/registrars/wdrp.htm

    ...but doesn't say anything about the username and/or password. Where will registrants get their usernames and/or password from?

  • Avatar
    reg.admin

    Well Eric in the same way as it has always occurred I would think  You would have one of four option as I see it .

    1 The owner use the user/pass they set up when registering as that is where the user pass comes from 

    1. You send it to them from the control panel link that been in the control panel since Opensrs started 

    2. you have a register user/pass form or system on your site they can request it. 

    3. they log in to their billing system such WHMC to get it 

    BOY OH BOY the OpenSRS resellers sure do like to complain as of late. Change is Change why not just embrace it  and work with it . Its not all that difficult. And if you all really don't want to maybe stop selling something so darn complicated to deal with?

     

  • Avatar
    Eric Pretorious

    Thanks, reg.admin:

    All of our OpenSRS customers have transferred their domains in to OpenSRS using WHMCS+OpenSRS Domains Pro module. I'll look in the customer area for the username/password feature.

    BOY OH BOY the OpenSRS resellers sure do like to complain as of late. Change is Change why not just embrace it  and work with it

    Because it's a lot of extra damned work having to deal with poor planning. e.g., Why doesn't FAQ #2, "What exactly is the validation process?", match the page where registrants are actually sent? Why wasn't this process explained to resellers LONG before the change went into effect?

    When they click this link, they are taken to a page that displays the email address, first and last name that they used to register the domain.

    The link in the message takes visitors to a page that is COMPLETELY different than the one described (above).

    And if you all really don't want to maybe stop selling something so darn complicated to deal with?

    We could ask the same of you. Couldn't we? Supporting small businesses (i.e., resellers) is going to be difficult. That's just the nature of the [wholesaling] beast.

    Thanks, again!

  • Avatar
    reg.admin

    Well Eric use the API that Opensrs provides, set up the forms as you need them to handle the issue that why its provided. OpenSRS supports the reseller in the best way I can imagine. We have never had an issue with any of their services its always stellar and they provide the tools needed to deal with any thing through the API.  Its not just Opensrs having issue adapting resellers to this its all registry systems. 

  • Avatar
    Eric Pretorious

    Thanks again, reg.admin:

    1. I'm not able to find the username/password information through the WHMCS interface (and I'm not a programmer so using the API is out of the question).
    2. If I seem agitated [and I'm sure that I do] it's only because I'm concerned about interrupting our clients' service and I apologize for my tone.

    Thoughts? Suggestions?

  • Avatar
    reg.admin

    1, Eric user/pass is in the domain section  copied below for example 

    1. Since you are running a web site or "code engine"  maybe learn to code? or hire someone that knows how. then you will not be agitated .

    being agitated about something you can do something about is well just not cool.............

     

    | OpenSRS Username
    |
    |
    | OpenSRS Password
    |

     

     

    |

  • Avatar
    Eric Pretorious

    Thanks, reg.admin:

    I still don't see the OpenSRS Username & OpenSRS Password in the clients' domain area. Maybe this is a new feature for OpenSRS DomainsPro 1.1?

    I can code (Perl & PHP) but there are only so many hours in a day and I've got a business to run [and cranky customers to support].  :P

  • Avatar
    Eric Pretorious

    Hey, Michael:

    Rather than hash it out here [in the comments area, amongst everyone] I've submitted SR #214650. Please take a look and let me know if I've overlooked anything.

    Eric

    Eric Pretorious
    Technical Operations Manager
    Rocket-Powered.com

  • Avatar
    Michael Levine

    Hi Eric,

    Since you are using WHMCS, your end users can update their contact details through your client area. This way they don't need a separate login and they don't have to visit manage.opensrs.net. WHMCS won't display the login details for that page anyhow. 

    If you do have any suggestions on how we can make this process easier, please let us know.

  • Avatar
    Eric Pretorious

    Thanks, Michael:

    I don't see an option to verify the WDRP information through the clients' domain area of WHMCS (WHMCS, ver 5.2.15 + DomainsPro, ver. 1.0).

    Is this a new feature of the OpenSRS DomainsPro, ver. 1.1?

    Eric Pretorious

    Technical Operations Manager

    Rocket-Powered.com

  • Avatar
    Eric Pretorious

    FWIW, Michael:

    I accidentally closed SR #214650 so I created a new SR: #214727.

    Thanks, again!

    Eric Pretorious

    Technical Operations Manager

    Rocket-Powered.com

  • Avatar
    Admin - Emerge

    Hi, 

    How to proceed with the registrant verification process if the domain name being suspended and prohibited to edit the email address while the current whois email is invalid. 

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