Create mailbox accounts

You can create new Email accounts in the Control Panel or in the MAC.

You can create the following types of users:

  • Mailbox—Regular mailbox.
  • Forward—Automatically forwards mail to another specified mailbox. Mail cannot be sent from a forward-only user account nor is mail stored in a forward-only account.
  • Filter—Stops spam messages but allows non-spam message to flow through to a target account.

You can also use the Bulk Tools option to create multiple users at once.

Note: The maximum allowed message size is 35 MB; however, email attachments are MIME encoded, which increases the file size. We recommend that you advise your customers to send email attachments that are no larger than 25 MB. The maximum message size is not configurable per user, domain, or company. Users who want to share large files should take advantage of the File Storage feature in Webmail.

Creating a new user in the Control Panel

To create a new user in the Control Panel

1. In the Email section of the Control Panel, click the Email Domains tab and then click the domain under which you want to create the user.

2. Click the plus sign (+).

3. On the Add a User page, enter the user name that you want to create, and then click Add.
The new user's User Settings page opens. The default settings are assigned to the user, but you can click Edit in each of the sections to change any of the settings for the new user.

4. Click Save to save the new settings in each section.

Mailbox User

  • Mailbox Name—The username that applies to this mailbox.
  • Mailbox Domain—The domain to which this mailbox belongs.
  • Mailbox Type—From the drop-down list, choose the mailbox type: Mailbox, Forward, or Filter
  • Workgroup—From the drop-down list, choose the workgroup to which the user will belong.
  • Title—The user's title.
  • Name—The user's first and last name
  • Phone—The user's phone number.
  • Fax—The user's fax number.
  • Language—From the drop-down list, choose the language in which the mailbox will be displayed when the owner initially logs in to their account. The user can change the language at the mailbox level if they want to view their mailbox in another language.
  • Timezone—From the drop-down list, choose the timezone that the mailbox will use. The user can change the timezone setting at the mailbox level if they want to use another timezone.

Sending & Receiving

  • SMTP Send Limit—The maximum number of messages that a user can send in a 24 hour period.
  • Quota Size—The maximum storage size for the mailbox
  • Services—If a higher level admin has suspended a service, it cannot be changed. Enabled=on, Disabled=Off, Suspended=Off
    • Send Mail - Whether messages can be sent.
    • Receive Mail - Whether incoming messages will be accepted.
    • Connect via IMAP4 - Whether IMAP4 access is allowed.
    • Connect via POP3 - Whether POP3 access is allowed
  • Aliases—Alternative names for this mailbox. Click the plus sign to display a text field, and enter an email alias. To add additional aliases, click the plus sign again to display another field.
  • Autoresponder Enabled—When this box is checked, the autorespond feature is enabled.
  • Autoresponder Interval—The number of days before the same recipient will receive the auto-response message again.
  • Autoresponder End Date—The last day/time when the auto-response message is in effect. The required format is YYYY-MM-DD.
  • Autoresponder Text—The text of the message that is sent when auto-responder is enabled.

Forwarding

  • Mailbox Forwarding—When this box is checked, incoming mail is automatically forwarded to the addresses you specify.
    Note: Messages that are flagged as spam are not forwarded.
  • Forward To—Click the plus sign to display a text field, and enter the address to which you want mail to be forwarded. To add additional addresses, click the plus sign again to display another field. You can add up to 200 addresses.

Spam Filtering

To change a setting in this section, click to put a check in the Override inherited value checkbox, and then change the associated setting.

  • Reject Spam—If this box is checked, all incoming messages that are deemed to be spam are rejected rather than being quarantined or tagged.
  • Spam Detection Level—Choose the aggressiveness level for spam filtering. Choosing a level other than Normal causes the filtering engine to be more aggressive in labeling mail as spam; however, it may also result in more false positives. If you don't specify a spam blocking level, the account uses the domain, company, or global setting.
  • Spam Folder—The folder to which all spam messages will be delivered.
  • Spam Header—Enter the text that you want to be added to the header of spam messages. The format must begin with a capital letter, but can be followed by anything, for example, X-Spam: Spam detected.
  • Spam Tag—The specified tag is prepended to the Subject line of all spam messages.
  • Safe Senders—Click the plus sign to display a field and add a sender to the Safe list. You can add up to 1000 entries, and you can use up to five wildcards in any given entry.
  • Block Senders—Click the plus sign to display a field and add a sender to the Block list. You can add up to 1000 entries, and you can use up to five wildcards in any given entry.

Note: The Safe and Block Senders lists may be overridden by the settings at the domain or company level.

Webmail

This section determines whether the user can use Webmail.

  • Login via Webmail—If enabled, Webmail access will be allowed.
  • Send via Webmail—If enabled, messages can be sent via Webmail.
  • Webmail Theme—The branding that will be applied to Webmail. To change this setting, click to put a check in the Override inherited value checkbox, and then choose the brand from the drop-down list.

Notes

Optionally, enter any relevant notes or comments.

Creating a new user in the MAC

To create a new user in the MAC

1. Log in to the Mail Administration Console (MAC).
For more information, see "What is the MAC?"

2. In the navigation pane, under the domain name, click Add User.
The Create User page appears:

 

Creating a new user in the MAC

 

3. Complete the following fields, as applicable. Depending on the type of user that you are creating, you may not see all of these fields.

Note: All fields are disabled until you enter complete the User field and press Enter.

 

Field Obligation Explanation
Basic Settings
Type Required From the drop-down list, choose the type of user account that you are creating: Mailbox, Forward, or Filter.
Note: This drop-down is not accessible until you complete the User field.
When you choose a Type from the drop-down list, the fields that are displayed change accordingly, and the billing rate for the account also changes.
User Required Enter a name for the new user, and then press the Enter key.
The name can be up to 64 characters including the letters a to z, numbers 0 to 9, and the underscore, period, and hyphen symbols (diacritics and special characters are not allowed). The first character must be alphanumeric; underscores or hyphens cannot be used as the first character, periods cannot be used as the first or last character, and two consecutive periods cannot be used.
Password Recommended Create a password for the new user. Can be up to 54 characters including the letters a to z, numbers 0 to 9, and special characters.
We recommend that you create a password that is at least eight characters and contains a mix of uppercase, lowercase, numbers, and symbols.
Workgroup Optional From the drop-down list, choose the workgroup to which the user will belong.
Aliases Optional Enter the alternative names for this mailbox. Messages that are sent to an alias are delivered as if they were sent to the actual mailbox. Addresses must be separated by a carriage return.
Admin - This section is not displayed for forward accounts.
Admin Role Optional From the drop-down list, choose the user's level of responsibility: If you don't want to give this user any administrative responsibility, leave this field set to none.
Domains Optional This field appears if you selected domain or mail in the Admin Role field.
Enter the names of the domains that the user is allowed to administer. Be sure to enter each one on a separate line.
When the user logs into their account, if they are allowed to administer more than one domain, they will see a drop-down list of the domains at the top of the navigation pane. This allows them to switch domains without having to log out of one domain and then log in to another one.
Sending & Receiving
Delivery Required For mailbox accounts, choose whether incoming mail is delivered to the local mailbox, forwarded to another address, or both.
Note: This field is not editable for Filter or Forward accounts.
Autoresponder Optional When this box is checked, the autorespond feature is enabled.
SMTP limit Not editable The maximum number of messages that a user can send in a 24 hour period.
Quota (MB) Required for regular mailbox accounts Specify the maximum storage size for the mailbox. The default setting is taken from the domain level. This setting is only displayed for regular mailbox accounts.
Services—Receive, IMAP4, POP3, Send, Webmail, Webmail Send Required The services fields that are displayed depend on the type of user account that you are creating. For example, if you are creating a Forward account, the only service that you will see is Receive. The available services are:
  • Receive—Whether the user can receive email.
  • IMAP4—Whether the user can connect with an IMAP4 client.
  • POP3—Whether the user can connect with a POP3 client.
  • Send—Whether the user can send email.
  • Webmail—Whether the user can receive mail through Webmail.
  • Webmail Send—Whether the user can send mail through Webmail.
For each of the available services, use the drop-down lists to set one of the following options:
  • enabled—The service is available to this user. This is the default.
  • disabled—The service is not available to this user.
  • suspended—The service is not currently available to the user, and can only be re-enabled by an administrator at a level equal to or higher than the one who suspended the user account. The most common reason that an account is suspended is an AUP violation for exceeding the spam threshold that was set by the service provider. When an account is suspended, although it is not available to the user, the account continues to be billed.
Note: The default settings are inherited from the domain, but you can change any of the settings for individual users.
Forwarding - This section is not displayed for filter accounts.
Reply-To Optional Replies to forwarded messages are automatically addressed to the specified address.
Subject Prefix Optional Enter a tag that will be prepended to the Subject line of forwarded email messages.
Restricted Optional When this box is checked, any mail sent from a user that is not listed in the Forwarding text box is rejected.
Recipients Optional Enter the email addresses to which you want the forwarded email to be sent. Enter the full email addresses; put each one on a separate line, separated by a carriage return.
When someone sends a message to a user that has Forwarding enabled, everyone in the list gets the message. If a Reply-To is specified, when any of those recipients reply to the forwarded message, the reply message is addressed to the specified reply-to user. This feature is useful for mailing lists so that replies are addressed to the list instead of the sender.
Autoresponder
Interval Optional Enter the number of days before the same recipient will receive the auto-response message again.
End Date Optional Enter the last day/time when the auto-response message is in effect. The required format is YYYY-MM-DD.
Text Optional The text of the message that is sent when auto-responder is enabled.
Spam Settings
Spam Header Optional Enter the text that you want to be added to the header of spam messages. The format must begin with a capital letter, but can be followed by anything, for example, X-Spam: Spam detected.
Spam Tag Optional If defined, the specified tag is prepended to the Subject line of all spam messages.
Spam Folder Optional All spam will be delivered to the specified folder. The default is Spam.filter delivery.
Spam Level Optional Choose the aggressiveness level for spam filtering. Choosing a level other than Normal causes the filtering engine to be more aggressive in labelling mail as spam; however, it may also result in more false positives. If you don't specify a spam blocking level, the account uses the domain, company, or global setting.
Filter Delivery Required for Filter accounts From the drop-down list, choose the way in which you want to handle spam messages.
  • blank (not set)—Use the filter delivery option set at the Domain level.
  • passthrough—Messages that have been identified as spam by OpenSRS servers are delivered to your servers, and those servers can then deliver the spam messages to the user's folders.
  • quarantine—Spam messages are quarantined by the OpenSRS email filters and are not delivered to your servers.
Reject Spam Optional If this box is checked, all incoming messages that are deemed to be spam are rejected rather than being quarantined or tagged.
Allow Optional Enter the domains and email addresses that are considered to be safe for this user. When messages are received from any of the addresses on this list, they are always delivered to the user's Inbox.
Make sure that each entry is on a separate line, separated by a carriage return. You can add up to 1000 entries in this list, and you can use up to five wildcards in any given entry.
Note: Addresses that are in the user's Personal Address Book (PAB) are considered to be in the allow list for that user by default, even though the PAB entries are not displayed here in the MAC allow list.
Block Optional Enter the domains and email addresses that you want to add to the block list for this user. When messages are received from any of the addresses on this list, they are always considered to be spam. Make sure that each entry is on a separate line, separated by a carriage return. You can add up to 1000 entries in the list, and you can use up to five wildcards in any given entry.
Important: If an address that is in the end user's Personal Address Book (PAB) is added to the block list, that address will always be blocked, that is, the MAC block list takes precedence over the Personal Address Book.
Webmail & Metadata
Brand Optional The brand that you select determines the look and feel of the user's Webmail interface. Choose a brand from the drop-down list only if you want the user account to use a brand other than the domain brand.
Note: If you use this field to assign the domain brand to each user, and then you change the domain brand, it will not be reflected at the user level because the user's brand setting overrides the domain's brand setting.
Language Required From the drop-down list, choose the language in which the mailbox will be displayed when the owner initially logs in to their account. The user can change the language at the mailbox level if they want to view their mailbox in another language.
The default setting is taken from the domain level.
Timezone Required From the drop-down list, choose the timezone that the mailbox will use. The user can change the timezone setting at the mailbox level if they want to use another timezone.
The default setting is taken from the domain level.
Max Addressbook Optional The maximum number of groups and contacts that the user can store in their address book. This setting cannot be edited.
Name Optional Enter the user`s first and last name.
Title Optional Enter the user`s title. This field can be in UTF-8 for multi-language support.
Phone Optional Enter the user`s phone number.
Fax Optional Enter the user`s fax number.

4. Click Create or Create & Repeat. If you click Create & Repeat, the new user is created, and the Create User window remains open so that you can create another user.

 

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