View email user accounts

You can view the user accounts in a specific domain.

Viewing users in the Control Panel

To view the users in a domain

1. In the Control Panel, click Email.

2. In the Quick filter text box, enter all or part of the domain name for which you want to search, and then click Search. You can also click Advanced Filtering and click the appropriate checkboxes to select the Type and Status of the domains that you want to view.

3. Click the domain you want to view.

The Email Users tab lists all of the users in the current domain.

You can click Advanced Filtering, and click the appropriate checkboxes to select the Type and Status boxes. For example, if you want to see only regular mailbox users, ensure that only Mailbox is checked, and then click Apply.

4. Optionally, to search for specific users, enter search criteria in the Quick filter field at the top of the page, and then click Search. You can enter the exact name of the user you are looking for and you can use wildcards.

5. Click a user to view details about the user.

Mailbox Overview

  • Status—The current status of the account:
    • Active—Account is available and all applicable services are enabled.
    • Suspended—Some part of the account has been suspended, usually the ability to send messages.Thisis likely because they are suspected of sending a lot of spam messages.
    • SMTPLimit—Account has reached the available SMTP limit and cannot send messages until the time shown.
    • Quota—Account has reached the available quota limit. They cannot receive or store messages until they delete messages and/or files to free up storage space.
  • Maintenance Mode—Normally displays Disabled. When the value is Enabled, this indicates a temporary state that prevents the user from logging in. Received mail will be queued. This state should not persist for more than a few minutes.
  • Admin Level—The level of administrative privilege that the user has
  • Created—The date the user account was created.
  • Last Login—The last time that the user logged in.
  • Mailbox Size—The amount of allowed storage that the mailbox is currently using.
  • Current Send Limit—Indicates how many messages the user can send in the next 24 hours before they reach their daily limit.

Mailbox User

  • Mailbox Name—The username that applies to this mailbox.
  • Title—The user's title.
  • Language—From the drop-down list, choose the language in which the mailbox will be displayed when the owner initially logs in to their account. The user can change the language at the mailbox level if they want to view their mailbox in another language.
  • Mailbox Domain—The domain to which this mailbox belongs.
  • Name—The user's first and last name.
  • Timezone—From the drop-down list, choose the timezone that the mailbox will use. The user can change the timezone setting at the mailbox level if they want to use another timezone.
  • Mailbox Type—From the drop-down list, choose the type of user account - Mailbox, Forward, or Filter.
  • Phone—The user's phone number.
  • Workgroup—From the drop-down list, choose the workgroup0 to which the user will belong.
  • Fax—The user's fax number.

Sending & Receiving

  • SMTP Send Limit—The maximum number of messages that a user can send in a 24 hour period.
  • Quota Size—The maximum storage size for the mailbox.
  • Send Mail—Whether message can be sent.
  • Receive Mail—Whether incoming messages will be accepted.
  • Connect via IMAP4—Whether IMAP4 access is allowed.
  • Connect via POP3—Whether POP3 access is allowed.
  • Aliases—Alternative names for this mailbox. Click the plus sign to display a text field, and enter an email alias. To add additional aliases, click the plus sign again to display another field.
  • Autoresponder Enabled—When this box is checked, the autorespond feature is enabled.
  • Autoresponder Interval—The number of days before the same recipient will receive the auto-response message again.
  • Autoresponder End Date—The last day/time when the auto-response message is in effect. The required format is YYYY-MM-DD.
  • Autoresponder Text—The text of the message that is sent when auto-responder is enabled.

Forwarding

  • Mailbox Forwarding—When this box is checked, incoming mail is automatically forwarded to the addresses you specify. Note: Messages that are flagged as spam are not forwarded.
  • Forward To—Click the plus sign to display a text field, and enter the address to which you want mail to be forwarded. To add additional addresses, click the plus sign again to display another field. You can add up to 200 addresses.

Spam Filtering

  • Reject Spam—If this box is checked, all incoming messages that are deemed to be spam are rejected rather than being quarantined or tagged.
  • Spam Detection Level—Choose the aggressiveness level for spam filtering. Choosing a level other than Normal causes the filtering engine to be more aggressive in labelling mail as spam; however, it may also result in more false positives. If you don't specify a spam blocking level, the account uses the domain, company, or global setting.
  • Spam Folder—The folder to which all spam messages will be delivered.
  • Spam Header—Enter the text that you want to be added to the header of spam messages. The format must begin with a capital letter, but can be followed by anything, for example, X-Spam: Spam detected.
  • Spam Tag—The specified tag is prepended to the Subject line of all spam messages.
  • Safe Senders—Click the plus sign to display a field and add a sender to the Safe list.
  • Block Senders—Click the plus sign to display a field and add a sender to the Block list. Note: The Safe and Block Senders lists may be overridden by the settings at the domain or company level.

Webmail

  • Login via Webmail—If enabled, Webmail access will be allowed.
  • Send via Webmail—If enabled, messages can be sent via Webmail.
  • Webmail Theme—The branding that will be applied to Webmail. To change this setting, click to put a check in the Override inherited value checkbox, and then choose the brand from the drop-down list.

Webmail Theme—Indicates whether each of the modules is enabled for this user: Addressbook, Spam Settings, Calendar, Mailbox Manager, RSS Feed, and Files Storage.

Notes—Enter any relevant notes or comments.

Viewing users in the MAC

To view the users in a domain

1. Log in to the Mail Administration Console (MAC).
For more information, see "What is the MAC?"

2. Set the current domain to the domain whose users you want to view.
For more information, see "Searching in the Mail Administration Console (MAC)".

3. In the navigation pane, under the domain name, click Users.

The Users page lists all of the users in the current domain. You can click on any column heading to reorder the users based on that column.

By default, all user types are displayed, but you can choose to view only certain types. Click in the Type area at the top of the page and remove the checkmarks from one or more of the Type boxes. For example, if you want to see only regular mailbox users, ensure that only Mailbox is checked, and then click Filter.

The Target column displays additional information for users who have forwards and aliases. For users who have an alias, this column displays the name of the alias using the format '= name@domain'. For users who have forwards defined, this column displays either'= name@domain' if the user account forwards to only one address, or 'x recipients' if it forwards to multiple addresses, where x stands for the number of forwards.

4. Optionally, to search for specific users, enter search criteria in the User field at the top of the page, and then click Refresh. You can enter the exact name of the user you are looking for and you can use wildcards.
Remove the checkmarks from one or more of the Type checkboxes if you don't want to view all types of users.

5. Click a user to view the associated properties.
When you view user details, the following sections and fields are also displayed.

Field Explanation
Basic Settings
Status Indicates the current status of the account:
  • active—Account is available and all applicable services are enabled.
  • suspended—Some part of the account has been suspended, usually the ability to send messages. This is likely because they are suspected of sending a lot of spam messages.
  • smtplimit—Account has reached the available SMTP limit and cannot send messages until the time shown in the Sending Availability chart.
  • quota—Account has reached the available quota limit. They cannot receive or store messages until they delete messages and/or files to free up storage space.
Notes
Notes Enter any notes or comments about the user account.
Tools & Status
Rename User Click this link to change the user name.

Caution: If you rename a user, all of the history that is associated with that user is deleted and cannot be accessed by the email restore tool or the PAB (address book) restore tool. The renamed user account begins accumulating history (backups) starting from the date that you rename the user, and email and PAB information can be restored only from this new history.
Validate Password Click this link to confirm a known password. The validate password dialog appears. Complete the password field and click Validate. A message appears that tells you whether the password you entered is correct.
Logout User Click this link to terminate all of the user's active IMAP and POP sessions.
Migrations Click this link to view the migration jobs submitted by this user.
Reindex Click this link to regenerate the mailbox index file.
Generate Token Click this link to generate a temporary login token for the user. Tokens can be used in place of a password.
Last Login The last time that the user logged in.
Quota The number of Megabytes that the user is currently using and the current number of messages the user has in their account.

Note: Messages in the Spam folder are not included in this total.
Addressbook The total number of contacts and groups that the user has in their address book.
Free Passes The number of messages that have been identified as spam or that may contain viruses that the user is allowed to send in a 24 hour period, as well as the number that the user has sent.
Sending Availability The maximum number of messages that the user can send at each of the specified times. This information is particularly useful if the user wants to send a large batch of messages and needs to know how soon and how many messages they will be allowed to send.
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