The SSL Certificate Purchase Process

The following steps outline the process for purchasing SSL Certificates.

Step 1: User creates order

You can place the order on behalf of your customer either through the Trust Manager or the API. The order can then be saved for later processing or submitted immediately.


  • Pending - order was saved
  • In Progress - order was submitted immediately
  • Completed - order has been approved 

Step 2: SSL Provider receives and confirms the order

Upon submitting the order, the system sends the information to the SSL vendor.

ORDER STATE: In Progress

For domain vetted certificates, an additional verification email is sent to the domain owner requesting approval. The domain owner is determined during the ordering process, based on the public WHOIS information for the domain.

Step 3: SSL Provider verifies the order

Once a confirmation has been sent, the SSL Provider takes the information provided in the order and verifies it. For organization vetted certificates, there is additional verification of the organization that is applying for the SSL Certificate.

ORDER STATE: In Progress

Step 4: SSL Provider issues the SSL Certificate

If the verification passes, the SSL Provider then issues the SSL Certificate and accompanying installation instructions to the admin contact specified in the original order.

ORDER STATE: Completed

Step 5: SSL Certificate is received

The admin contact associated with the order receives a copy of the SSL Certificate via the email address provided.

ORDER STATE: Completed

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    Adriano Santoni

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