Viewing domain orders in the RWI

In the Order Management section of the RWI, you can view domains based on their order status.

Each order-status category in the  section includes the total number of your orders for that category.

Viewing pending orders

The View Pending Orders option allows you to view orders you have entered into the system as pending, using several criteria. These orders are not acted on until you enter this area and approve them. Also, if an order fails for any reason, (for example, incorrect registration term or bad phone number format), it is put into this section for you to review.

This function was primarily designed to work with the Full Access implementation of OpenSRS, where end users submit orders, you mark them as pending, and then approve them (perhaps after getting payment).

You also have the option to select all pending orders for processing or cancellation by clicking the [+] button at the top of either the process or cancel column.

Note: Orders that have been in a pending state for more than 30 days, with 30 days of inactivity, are automatically cancelled.

Under certain circumstances, the OpenSRS system sends a notification email to the Reseller Technical Contact when an order enters Pending Orders status. The criteria are as follows:

  • “Process Orders Immediately” is set to “Yes”.
  • flag via the API is set to .
  • Reseller has sufficient funds in their account.

This feature is disabled by default, and you can enable this notification via “Tech Contact Information”.

This is a sample of the email that is sent to the reseller:

To: Reseller Technical Contact

From: OpenSRS Support help.com

Subject: {{reg_type}} order for {{domain}} failed

Order {{order_id}} was not processed successfully.

Following is the order information:

   Domain:         {{domain}}

   Reg-type:       {{reg_type}}

   Order ID:       {{order_id}}

More information may be found in the order notes for this request under "Pending Orders".

OpenSRS Support

Viewing Orders in Progress

The View Orders in Progress option allows you to view domain orders/transfers/renewals that have been initiated by either yourself or an end user through your online interface. Orders that are in process can include domain transfers, and registrations into any asynchronous registries. Synchronous new name registrations (.COM .NET and .ORG) never appear here, as they are processed in real time.

Use this view to review and resubmit orders that were declined (for various reasons) by the registry or cancelled during the transfer process.

Viewing declined orders

Click View Declined Orders to review and resubmit orders that were declined (for various reasons) by the registry or cancelled during the transfer process.

Viewing completed orders

Th View Completed Orders option allows you to view domain orders, transfers, and renewals that have been completed.

Searching for domain orders

To search for a specific domain order in the RWI, in the Order Management section, click Search Reg System Orders, enter the order number in the Order ID field, and then click Search.

If your search does not produce the results you want, you can try expanding your search to view archived data. To optimize system performance, we archive older data on a regular basis. Your data is always preserved and the archived data is easily accessed.

To search for domain name registration data that is older than 16 months, on the Search Reg System Orders page, click the Search archived data checkbox and resubmit your search.

You can narrow your search by completing the fields in the Advanced Search section, for example, to search for archived transfer orders, select Transfer from the Registration Type drop-down list.

Searching for declined orders

Use this feature to search for any order that has been declined by the system. If your search does not produce the results you want, you can try expanding your search to view archived data. To optimize system performance, OpenSRS archives older data on a regular basis. Your data is always preserved and the archived data is easily accessed. To search for declined orders older than 6 months, on the  page, select the  checkbox.

Viewing transfers

The View Transfers section allows you to view transfer requests according to their status. Click one of the links to see a list of all the transfer requests that meet that criteria:

  • Waiting Owner Approval—transfer orders that are waiting to be approved or declined by the Administrative contact.
  • Waiting Registrar Review—transfers in this step are awaiting review by the administrative department.
  • Waiting Registry Approval—transfers in this view show orders sent to the registry for approval.
  • Transfers Away—domains that have a request to be transferred to another Registrar or Reseller.

Search Batch Transfers

This feature allows you to search through any transfers (either in progress or completed) that they have processed using the batch transfer command (Full Access only).

If your search does not produce the results you want, you can try expanding your search to view archived data. To optimize system performance, OpenSRS archives older data on a regular basis. Your data is always preserved and the archived data is easily accessed. To search for transfers older than 16 months, on the Search for Batch Transfer by Order_ID page, click the Search archived data checkbox.

 

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