A refund may be issued for new gTLD domain registrations only if the domain is deleted within 4 days of registration. A processing fee is applied to the domain refund.
The number of new registrations that you can delete is limited to a maximum of 10% of your last 30 days worth of registrations. For example, if you registered 100 domains in the past 30 days, you can delete up to 10 of them.
To delete a new domain:
- In the Reseller Control Panel click Domains and click on the domain you wish to revoke.
- In the Domain Settings section click Revoke Domain
- Confirm the revocation of the domain by clicking Submit
A processing fee will be applied to the domain refund, and the refunded amount can be viewed by using the Billing and Payments section of the Reseller Control Panel.
To delete a domain registration that has been registered for more than 4-5 days, the domain owner must contact Compliance directly (firstname.lastname@example.org). NO REFUND will be given, whether it be a new registration or a renewal. If the registrant no longer wants the domain, please disable auto-renew for the domain. The domain can then be parked with advertisement to generate some revenue or the name servers can be changed to non-functioning name servers so that no website shows up.
Domain renewals can not be reversed under any circumstances, as once the renewal order is received by our system, it is immediately applied at the registry. As we have no way to retrieve money from the registry for domain years purchased through renewals, we are unable to refund resellers who renew names in error. If you submit a renewal but are not sure if the renewal has been applied, please contact us rather than submitting it again.