Domain deletions/refunds are available to help remove new registrations made in error. A refund may be issued for new gTLD domain registrations only if the domain is deleted within four days of registration. A small processing fee is applied to the domain refund.

The number of new registrations that you can delete is limited to a maximum of 10% of your last 30 days' worth of registrations. For example, if you've registered 100 domains in the past 30 days, you can delete up to 10 of them.

A processing fee will be applied to the domain refund, and the refunded amount can be viewed by using the Billing and Payments section of the Reseller Control Panel. 

To delete a new domain:

  1. In the Reseller Control Panel click Domains and click on the domain you wish to revoke. 
  2. In the domain settings section click Revoke Domain
  3. Confirm the revocation of the domain by clicking Submit

To delete a domain registration that has been registered for more than four-five days, the domain owner must contact our compliance department directly. No refund will be given, whether it be a new registration or a renewal.

If the registrant no longer wants a domain, simply disable auto-renew for the domain. The domain can then be parked with advertisements to generate some revenue or the name servers can be changed to non-functioning name servers so that no website shows up.  

Domain renewals

Domain renewals cannot be reversed. Once the renewal order is received by our system, it is immediately applied at the registry level. We have no way to retrieve money from the registry for domain years purchased through renewals so we are unable to refund resellers who renew names in error. If you submit a renewal but are not sure if the renewal has been applied, please contact us rather than submitting it again.


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