Email Configuration Guides for End Users (Apple Mail, Android, iOS, Thunderbird, Outlook, Windows 10 Mail)

The attached unbranded guides can be provided to your customers and end users. There are PDF versions that you can provide to your clients and .DOC versions that you can edit as needed. 

These guides describe client-specific walk-throughs. It is intended to help the novice end-user set up their email if they choose to use a client instead of, or in conjunction with the Webmail interface.

OpenSRS Email Service works great with Windows and Apple OSX operating systems, as well as IOS and Android-based mobile devices. The attached generic end-user documentation can help guide your customers through the process of setting up email on their desktop, smartphone or mobile device.

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21 Comments

  • Avatar
    Peter Ling

    Too confusing. First of all, the fonts are too hard to read.

  • Avatar
    Max Rok

    For Windows 10 Mail, it says to use "http://mail.hostedemail.com"or "http://mail.b.hostedemail.com". This didn't work for me. I had to remove the "http://" to get it to work. When I changed this in the settings under "Advanced mailbox settings", Windows 10 Mail gave an error message to "fix account". I figured out this means to re-enter the password for the account. Then the new setting change took effect.

  • Avatar
    Mandar

    I was told by Lycos support that I have to use Cluster B, but when I try to login it does not allow me. Please help!

  • Avatar
    J. Arturo Labanda

    I have tried with both servers but I am not able to log in, so I can't download all my emails. I don't want this to run out of time! Help!

  • Avatar
    Rafael

    I tried both initial instructions and then lycos support, for the past two weeks without luck, all types of Pop3 settings, with Thinderbird, Windows 7 live mail, Outlook web, Opera Mail. Nothing worked so far. Lycos Support is not replying anymore and the countdown begins. Anyone with a proven method to dowload your emails with attachments!? Thanks

  • Avatar
    bobby

    Signed up for free email at GMX. I used their mail collector service and It's working! All my Lycos mail is downloading to GMX! Now, I'm not sure about attachments, but my emails are slowly trickling in to my GMX account. Hope this helps someone.

    Update: Sent a test email with attachments to my lycos mail and it transferred just fine to my GMX account. Takes a little while, but it gets there eventually. This will buy me time in case I want to download my email to my computer later. Should have quit Lycos years ago. Douche Bags.

    Edited by bobby
  • Avatar
    Pedar

    Using thunderbird in a debian linux variant. At first nothing seemed to work using the instructions for thunderbird setup above--pdf. Then I switched to the instructions for email client setup--pdf. That finally did work. I let thunderbird do the heavy lifting of figuring out where to download from--it's automatic. After you do the setup nothing downloads. You have to tell t-bird to "read"--it is a choice you are offered. Then it downloads. No email is downloaded from folders, only from in box. Simply go to the folder, mark all the email, click more from the menu, click, move, click inbox. enter. All the mail should be evacuated from the folder to the inbox. Then tell t-bird to read by clicking your you@lycos.com heading, then make the selection for "read" and enter. Everything in your in box should download inclu attachments. I hope that helps.

  • Avatar
    Rafael

    Pedar, can you let me know exactly what settings you used for Tbird? I cannot get past authentication, invalid password/user name with all kinds of settings. Thanks!

  • Avatar
    Rafael

    This takes a little longer but seems to work:

    ** Install the Thunderbird Mail Client

    1- In Lycos, select the folder to download.
    Select ALL mails, Click on the pull down arrow next to FORWARD, select AS ATTACHMENTS.

    2- Send to YOURSELF IN LYCOS with the subject as the folder name.

    3- Go to the SENT folder and selct the sent mail, click on the MORE options tab and select download as EML. it only allows one message at a time so you have to do folder by folder. it will then download an EML file to your desktop or wherever pointed.

    4- Double click open the EML file with thunderbird, let it load all the attachments, it may take a while if many. At the bottom you will see the number of attachments, the number will be higher than the emails selected initially becuase it counts photos, pdfs attachments as separate files.

    5- Click SAVE ALL, create a new folder on the desktop with the lycos folder name. Hit enter and it will start downloading all emails as separate EML files. You can sort them out later in TB.

    Note: if your attachments have similarly named files i.e: statement.pdf, it will prompt you if youwant to replace it. To keep all different "statement.pdf" files, hit cancel and give it a sequence, number and save.

    You may get an error in the inbox as rejected due to size, but it will still be available in the SENT folder, where you can download it with all EML attachments.

  • Avatar
    Fit4purpose

    As per Bobby's recommendation sign up for a GMX account and my Lycos mail was moved over within the hour. I'm a complete technophobe so if i can do it (unlike the instructions from Lycos) then anyone can. I also echo Bobby's thoughts on Lycos, I should have binned them years ago!

  • Avatar
    Rafael

    Update: It all WORKED fine after resetting the password on the Lycos account. Thunderbird was able to download. however neither Thunderbird nor GMX download folder structures. Only Outlook web claims to have a feature for that but haven't seen it work.

    Steps for TB: Click get messages and it will download all the inbox messages from Lycos.
    - Create a "current inbox" folder in TB and move all the downloaded inbox messages into it.
    - Back in Lycos now move all the inbox messages into a "Temp Folder".
    - Move your first Lycos folder messages into the Inbox.
    - in TB click get messages and create a same name folder.
    - Once downloaded into the inbox in TB move them all to the new same name folder.
    - Repeate for all remaining folders in Lycos.
    - Don't forget to download also the "Sent Items" folder too.

  • Avatar
    Netim1187

    Okay, instructions for mac mail don't seem to work. I'm giving up.

    Bye Lycos!

  • Avatar
    Herman Lee

    I signed up with GMX free email as Bobby's recommendation and use the mail collector but it failed to sync.
    I clicked on "mail collector" - enter my lycos.com email and lycos password but then a pops up appeared saying"Login Failed. Please check the email address & password or security setting of the third party account"

    Does anyone know what to do?
    Is there any setting I need to change on the Lycos email?

  • Avatar
    Rafael

    Herman;
    This worked for me:
    You should reset your password, test it. then be signed out of Lycos on any device.
    The settings that worked for me after that:

    Incoming Mail Server
    Account Type: POP
    Username: Your email address is your username
    Server hostname: pop.mail.lycos.com
    Server port: 110
    Authentication: Password
    SSL/TLS: No

    Outgoing Mail Server
    Username: Your email address is your username
    Server hostname: smtp.mail.lycos.com
    Server port: 25
    Authentication: Password
    SSL/TLS: No
    Good luck
    GMX will only download whatever is in your inbox folder though, not the rest of other folders if you have multiple ones.

  • Avatar
    Peter Sze

    For Thunderbird: All the settings are as prescribed above. But if you use TLS/SSL password authentication, you have to set Thunderbird to accept/trust the authentication certificate from the LYCOS server. Once these are all done, the POP download from the INBOX folder on the server worked. I didn't have to reset my LYCOS password at all.

  • Avatar
    Forest Cat

    Are you guys saying that pop.mail.lycos.com worked for you with a FREE lycos account? Every reference I find on the web to those servers says a Plus account is required. No joy here with those settings. Tried Thunderbird AND Outlook. Did try to change p/w, logout of all web browsers, etc. Also, no joy w/ the https://mail.hostedemail.com/ sites. My lycos login credentials are working fine with the normal lycos mail site. Any thoughts? Thanks.

  • Avatar
    Herman Lee

    Thank you, Rafael. What Rafael said about resetting/change password does work and I didn't have to setup anything for Incoming/Outgoing Mail Server. It does only picks up anything in the Inbox folder of Lycos email. So I'll just slowly transfer everything else from other folders of my Lycos to Inbox folder of Lycos.
    Here is what I do that might help others who wants to migrate their free Lycos email :to GMX email:
    1. Create your new free GMX email account
    2. Change your Lycos email password with a new one. Don't use your existing password. Then log out from Lycos.
    3. Open your gmx email and go to "add another email account". It will take you to "mail collector" setup page.
    4. Enter your lycos email complete name (......@lycos.com) and your new password.
    5. Just wait a few minute and you'll see a new folder created with your Lycos username in your GMX email folder and it automatically copy all the Lycos inbox

  • Avatar
    Rafael

    Forest Cat; Lycos seems to have released POP access to Free email accounts, to allow them to download to a client. It does work with Thunderbird. Do a manual configuration after adding your user name and password, then set the server and ports etc, and click 're-test' after re-test finishes, click on "Done" and accept the warning that pops up. it should start downloading. In worst case and nothing works, I outlined a work-around in the post previous to the Thunderbird instructions to download whole folders as one large .EML file that contains all the single messages also as EML files attached, to be added manually to Thunderbird or kept as .EML files.

  • Avatar
    Forest Cat

    Thanks, Rafael. They have been making changes to their servers/dns/certificates, etc over the last couple of days. I was ready to bite the bullet & pay for a year to buy some time. Couldn't get to that part of the website on any computer browser I tried. I feared I was about to lose everything, so I did it the hard way, forwarding everything to a GMX account (no, GMX could not collect the lycos mail using my known good login credentials). Ironically, today I can get to the Lycos plus upgrade (payment/billing options area of my account). Oh well.
    If it helps anyone:
    If you are selecting a lot of messages to forward, Lycos will, without rhyme/reason/consistency, refuse to send the forward, stating that one or more of the messages contains virii, is spam, etc. Bullshit. Select fewer messages and it will go. Enormously tedious. Hours of fun.

  • Avatar
    Dansenior1

    Changing the password in Lycos actually CAUSED problems for me at GMX.com

    Had to revert to the old password to get it to try downloading my lycos inbox.

    Seems that my Inbox may be too big, 'cause GMX won't transfer the whole thing (or lycos is blocking it somehow)

    Signed up for a month to buy some time. If this doesn't work I'll try the Thunderbird workaround

  • Avatar
    Xmportatil

    Hey, buddies! I tried using Thunderbird and it worked out. But... when you set up e mail client:

    pop server: pop.lycos.com
    username: youraccountname (before "@")
    port: 110

    outgoing server:
    SMTP server: smtp.lycos.com
    port: 587
    username: youraccountname (before "@")

    Conection Security STARTTLS
    Method authenticatoin: Normal

    And it should be enough to download all of your messages. I hope this info could be useful.

    Edited by Xmportatil
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