Use local bank transfer payments to add funds to your reseller account

Shortcut to this article: opensrs.help/bank-transfer

The local bank payments option will allow you to add funds to your reseller account in your local currency while avoiding international transfer fees. 

Which countries can use local bank transfer payments?

Currently, this feature is available for the following countries with more coming soon:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • Ecuador
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Italy
  • Japan
  • Luxembourg
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Poland
  • Portugal
  • Russian Federation
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Turkey
  • United Kingdom (GB)

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How to use the local bank transfer payments option

  1. Log in to the Reseller Control Panel.
  2. Select Billing & Payments at the top-right menu.
    billing-and-payments.png
  3. Choose the Add funds tab.
  4. Under Payment method, select the button for Local bank transfer payments.
    local-banktransfer.png
  5. Under Payment amount, select your country, and the appropriate currency will be shown, including the minimum and maximum amounts allowed. Enter the amount that you would like to add to your reseller account.
    country-and-currency.png
  6. Complete your contact information, and click Next.
    contact-information.png
  7. The next screen will be the details of the bank to which you should then wire the funds. Print this page and take it with you to make the transfer.
    Note: If you do not actually wire the funds, they will not be added to your reseller account.  You must reference the Payment Reference number (highlighted below) in your wire transfer to ensure the funds go to your reseller account.
    print.png
    payment-reference.png
  8. Please allow time for the bank to process the payment once you have made the transfer. This process is local and separate from OpenSRS billing.
  9. Once the local bank has processed your wire transfer, the money will be deposited into your reseller account, minus any currency conversion and bank transfer fees by the local bank. OpenSRS will not charge any fees.
  10. You will be sent a receipt via email once the funds are deposited into your account, and you can also view the deposit in the Billing & Payments section under Transactions.

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2 Comments

  • Avatar
    Dan Benton

    How long does this process take? I know it varies a little by region but I know your bank received the funds 24 hours ago however it hasn't shown up in my OpenSRS account yet!?

  • Avatar
    Aaron Bailey

    Hello Dan,

    This payment method should take 2 - 5 business days. We have a FAQ section for local bank transfer method available here:

    https://help.opensrs.com/hc/en-us/articles/215959068-Local-Bank-Transfer-Bluesnap-FAQ

    The reason the payment takes as long is that the initial transfer of funds is not directly to OpenSRS/TuCows but to bluesnap an intermediary who then processes a second transfer of funds to us where we then post the payment to your reseller account. The whole process is tracked along the way with the reference number.

    Regards,

    Aaron

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