How to add SRV records for Office 365

Please note: we currently do not support multiple SRV records with the same subdomain.  

SRV records are not supported on |  If you are using these name servers, you will need to import the domains from Storefront into the reseller account.  

The name servers | also do not support SRV records.  Please use | instead.  Make sure to copy over the complete zone file before switching name servers.  

Getting Started

To add SRV records for Office 365:

1. Sign into the Reseller Control Panel and search for the domain for which you are modifying the SRV records. 

2. Click the domain, then scroll down to the DNS section and click Edit.

3. The following screen should appear.  Enter _sipfederationtls._tcp in the box below and click on "Add Subdomain

Getting Started

4. Select SRV from the drop-down menu.

5. Enter under Hostname and the Priority/Weight/Port values of 100 / 1 / 5061.

6. Repeat the same for the subdomain _sip._tls, with the host name of and the values of 100 / 1 / 443.

7. Click Save DNS Settings on the lower right to save configuration.  The end result for the SRV record should look like:

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  • Avatar
    Nora Heuer

    Can you please fix the help desk so that images in this article are shown

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