How long do you keep personal data on file?

Data processed as part of fulfilling our service contract will be kept for the lifetime of the service, plus up to ten years after the service’s termination.

Tucows will hold any data that we process under the legal basis of consent for the same period as the contract-based data unless that consent is withdrawn. If consent is removed, the erasure process begins at the time of withdrawal of consent and may take up to 60 days to complete. Please note that for asynchronous services, Tucows will log the registrant’s choice to revoke consent, but will direct the end-user to their reseller to cancel services. Upon cancelling the service, the registrant’s decision to withdraw consent will take effect.

Note: Your domain service provider (reseller) may retain data for a shorter or longer period than Tucows.

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