Status page impact levels

The OpenSRS status page is the best place to keep up to date with any ongoing issues we may be having with our systems. This page is used to post about individual incidents or draw attention to maintenance on set components of our services.

Important: You can subscribe to updates on the status page to receive notices for updates and resolutions of incidents. 

Components

The components featured are the individual products and services we will report outages for.
OSRS_Components.png

Component statuses

Status Meaning

Operational (green)

  • Everything is working as expected.

Under maintenance (blue)

  • Maintenance is being performed on the indicated component.

Degraded performance (yellow)

  • The incident has minimal or no customer or business impact.
  • There may be some performance degradation or cosmetic issues.

Partial outage (orange)

  • The incident has a partial impact on this component or multiple components.
  • Any kind of intermittent or performance problems which only affect some customers tend to be in this class.

Major outage (red)

  • The incident causing has a significant impact in some way to one line of service or multiple services.

Back to top

Status levels

Status level Meaning
None (black)
  • If all components have a status of Operational, the incident impact will read None.

Minor (yellow)

  • If any component has a status of Partial Outage, the incident impact will read Minor.
  • If all components have a status of Degraded Performance, the incident impact will read Minor.
  • If any component has a status of Degraded Performance, the incident impact will read Minor.

Major (orange)

  • If all components have a status of Partial Outage, the incident impact will read Major.
  • If any component has a status of Major Outage, the incident impact will read Major.

Critical (red)

  • If all components have a status of Major Outage, the incident impact will read Critical.
  • Incidents in this class would be associated with large scale, prolonged service outages.
Maintenance (black)
  • If any component has a status of Under Maintenance, the incident impact will read Maintenance.

Back to top

When to expect an update

We aim to identify component issues as quickly as possible. Once the issue has been posted, depending on the level of severity, we will continue to update the status page with further details as they arise.

Minor incidents

Update Timeframe
First update Within 30 minutes
Updates within the first two hours Two updates spaced an hour apart
Updates after the first two hours Based on progress, but within 2 hours

Major and critical incidents

Update Timeframe
First update Within 30 minutes
Updates within the first two hours Three updates spaced 30 minutes apart
Updates after the first two hours Every hour

Back to top

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.