GDPR Controls and data management FAQ

While GDPR applies to all Tucows customers, we provide flexibility in how communications are handled.  

Can I edit the consent page?

No, the consent page cannot be edited.

We try to provide the ability to customize registrant-facing content whenever possible. Most of the text on the data sharing preferences page is legal information that we are obligated to disclose. As a result, it cannot be modified. We are in the process of modernizing many of our other confirmation pages to make them customizable.

Can I edit the consent request email?

Yes, much of the content in the consent messaging can be modified.

Please see our consent copy and design for an example of the content of these emails. 

How can I provide the link to the client for the consent page?

You can provide the consent page link to the registrant email by initiating a request through the control panel or via the API.

On the domains page of the Reseller Control Panel, select the domain and look in the domains overview section to see the consent status. Click the Send consent email button to send the domain owner an email with their consent settings page URL.

How can I determine whether a specific TLD is asynchronous?

data use information page is available to all resellers and registrants. Here we have an exhaustive list of the TLDs and services offered through Tucows, including important data-use information about each, such as asynchronous/synchronous status.

Can I disable this process and the communications?

No, there is no option to disable GDPR.

As a data processor and controller, Tucows is legally obligated to collect consent from our registrants and provide them with a straightforward, accessible means of revoking consent. The data sharing preferences page is our solution for fulfilling these obligations and is an essential part of our domain and service registration process.

Basic pieces of information, such as the registrant name, organization, email address and country, are still required. We need this data for our contractual use. We must identify the owner of the domain, and our Domain Registrant Agreement requires the registrant to provide complete and accurate information. The list of contractually required data elements may be longer for a particular TLD or service, depending on Tucows’ contract with the registry or service provider.  

When placing orders, you can choose to substitute placeholder data for any data elements that we process using consent as a legal basis. These data fields cannot be left empty. 
Note: We recommend not using substitute placeholder data.

Placing an order for an asynchronous service using placeholder data is possible. This data will likely not be accepted at the registry level, so the pending order may not be fulfilled by the registry or service provider. For synchronous services, although the consent-based data could be withheld and placeholders used instead, if the client does want to consent to the data being used, they may be confused to discover that even after they have consented, the data is not listed on their domain registration record.

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