Hosted Email IP reputation

OpenSRS may prevent senders from reaching our platform due to a poor reputation. Our team is welcome to review any re...

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Basic troubleshooting guide for Hosted Email

Common troubleshooting steps for finding and fixing email issues in the Reseller Control Panel (RCP) or Mail Access C...

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Deleting email domains

Company administrators can delete any of the domains or mailboxes in a company. We offer a self-serve option to rem...

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End-User password reset FAQ

We have updated the password requirements for our email services. After receiving a notice that your password is weak...

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FAQ on White labeling for Hosted Email service

White labeling solution helps your customers to access webmail interface over an SSL protected custom subdomain URL l...

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Required email password reset FAQ

To ensure the security of our email platform, we will periodically require password resets for mailboxes with weak or...

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Mail administration console users- ADM accounts

Short Link: opensrs.help/adm-accounts Mail Administration Console (MAC), our web interface for hostedemail services, ...

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Set DKIM record for hostedemail domains using API

Short link: opensrs.help/dkim-api This article explains how to add DKIM record to hostedemail domains using API rathe...

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How to update email account settings

You can modify Email accounts in the Control Panel or the MAC. Modifying user settings in the Control Panel Sign in ...

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Custom branding for Webmail

Short link: opensrs.help/webmail-branding To ensure the look and feel of the new Webmail reflects your brand, we enc...

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Pushing a email domain to a new reseller

You may now push a domain from your reseller or company account to another reseller or company on the same email clus...

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Enabling email security in the Mail Administrative Console

Two-factor authentication (2FA) and app-specific passwords offer an extra layer of security for your webmail customer...

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What is the MAC?

The Mail Administration Console (MAC) is the web-based interface for administrating email accounts in the OpenSRS ...

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How to: Setup DKIM for Hosted Email Domains

This article will outline the benefits of DKIM and how to setup DKIM on an OpenSRS Hosted Email domain.  What is DKIM...

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Searching in the Mail Administration Console (MAC)

When you view the users or domains pages in the Mail Administration Console, you see a complete list of all the us...

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Managing Spam

The best way to report an email as spam is to sign into webmail and click on the Spam button.  The end user can ...

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View email user accounts

Resellers can view email user accounts for a specific domain in the Reseller Control Panel (RCP) or the Mail Admin...

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Enable or disable email services for a user

Depending on the type of user account, you can enable or disable certain services for your clients as a reseller. ...

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Suspend an email user account

Shortcut to this article: opensrs.help/aup The most common reason that you might want to suspend a user is because...

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Delete email user accounts

Resellers can delete user accounts, whether it is a mailbox account, a filter account, or a forward-only account...

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Restore email accounts

If a user account has been deleted for 30 days or less, you can restore it. The user can be restored to its origin...

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Restore deleted mail

Messages that have been deleted by the user can be restored by resellers. Messages that have been deleted within 1...

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Reindex email user accounts

If a customer reports that some of their mail messages are suddenly disappearing and you can't discover the cause,...

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Release a message(es) from the quarantine spam filter

Spam messages are quarantined by the OpenSRS email filters. Occasionally, a legitimate email will be tagged as spa...

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Viewing Email user account statistics

Usage statistics are summaries of account usage and are displayed as graphs. Statistics are available can be v...

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Manage email workgroups

Workgroups are useful for organizing users into categories. Viewing workgroups in the Control ...

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Modify domain-level email settings

You can modify the email settings for a particular domain in the Control Panel or in the MAC To modify a domai...

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Setting the FilterMX host

Please note: Users with standard Mailbox accounts, are not required to set up a FilterMX host. This is only necess...

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Disable or enable an email domain

Company administrators can disable or enable domains unless a super admin has disabled the domain. If a higher-lev...

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Restore a deleted email domain

Company administrators can restore any domains that have been deleted within the last 30 days. Once you restor...

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