Contacting customer service

Our help center is always available with guides and domain resources. Should you be unable to find the answers you ne...

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Domain forwarding with HTTP and HTTPS

The most crucial difference between Hypertext Transfer Protocol (HTTP) or Hypertext Transfer Protocol Secure (HTTPS) ...

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Viewing domain transfers in the RWI

The view transfers section allows you to view transfer requests in the classic reseller interface. These pages provid...

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Searching for domain orders in the RWI

Our search reg system orders tool allows resellers to search for a domain order based on order ID or specific criteri...

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Designated Agent (DA)

Shortlink: opensrs.help/daWhen performing a change of registrant you can opt to perform the change independently or p...

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How to enable/disable Designated Agent (DA) for COR process

Shortlink: opensrs.help/enable-daThe Change of Registrant process for gTLD domains now requires the approval from the...

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Change of registrant (COR) for gTLD domains

Shortlink: opensrs.help/corThe change of registrant process which was temporarily suspended after the GDPR implementa...

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Public Whois - Exposing contact information

Short link: opensrs.help/public-whois Due to GDPR implementation, the registrant contact information is redacted in t...

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Differences Between Thin WHOIS vs Thick WHOIS

Thick Registry | Thin Registry | How Does This Affect Me? | Tucows Web WHOIS |  Each time a WHOIS lookup is performed...

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Managing default domain settings

The default domain settings information in the reseller account will be used when registering new domains and will...

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Registrant Verification process

The Registrant Verification (RV) process is a 15-day window during which a registrant must provide an affirmative res...

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Contact privacy service

The contact privacy service hides the identity of a registrant for public WhoIs lookups on the domain. With contact...

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Make bulk contact changes

A bulk contact change request submitted from the Reseller Control Panel allows you to modify the Owner, Admin, Tec...

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View bulk change requests

Bulk change requests are visible in the bulk actions queue for two weeks after completion, after which the request...

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Suspend, cancel, or resume a bulk change request

Any bulk change request in the waiting or processing phase may be suspended temporarily; however, you cannot suspe...

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Lock or unlock domains

Domain locking prevents unauthorized changes to a domain such as transfers and DNS modifications. It is a security...

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Generating a text file for bulk changes

Instead of manually selecting all of the domains when you want to perform a bulk change, you can create and up...

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The Manage Web Interface (MWI)

Registrants can make changes to their domain name records using the end-user management portal, the Manage Web Int...

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Export domain information

You can export details about your domains and view the information as a .CSV file. Before using the export tool, you ...

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Delete or Refund a Domain

Domain deletions/refunds are available to help remove new registrations made in error. A refund may be issued for ...

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Listing a domain for sale on Afternic

Afternic is a domain market place for existing domains.  Domain owners can list domains for sale through their web...

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Listing domains for sale through SedoMLS Premium

Shortcut to this article: opensrs.help/sedoRegistering with Sedo | Listing your domain(s) for sale | Sale of the do...

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How to determine the expiry date for a domain

The expiry date for a domain may reflect a different date depending on the source. The registry will be keeping tr...

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Filter domain search results in the control panel

Searching for domains To search for specific domains in your portfolio Log in to then Control Panel, and cl...

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[Legacy] Moving domains to and from Storefront

Resellers can move multiple domains between OpenSRS and Storefront systems as needed.Note: When importing domains ...

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Viewing domain orders in the RWI

The view orders section of the Reseller Web Interface (RWI), allows resellers to view listed domains and manage o...

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