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GDPR FAQ - Data use, consent and process changes
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Is consent different depending on the domain owner type?
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GDPR API Changes
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How can I determine whether a specific TLD is asynchronous?
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My client lost the link to their consent page. How can I provide it to them?
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Can I edit the consent request email?
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Can I edit the consent page?
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Can I turn off the Data use consent settings page and consent request process entirely?
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Can I stop sending Tucows certain pieces of domain contact info, or stop sending domain contact details altogether?
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Why will my customers receive consent request emails in addition to Whois verification emails? Can’t these be combined?
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Why did my customer get a consent request and then find a “nothing further is required” notice on the consent page?
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Can the consent request be sent to the domain admin, billing, or tech contacts?
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Who receives the consent request?
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What triggers the consent request to be sent?
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Does the consent request timeout?
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Why is my customer receiving multiple consent request emails?
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Why does the order in which services are listed on the Data use consent settings page change?
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How are products grouped together on the Data use consent settings page?
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My customer is canceling a service in order to have their data erased from the provider’s system. Will I and, by extension, my customer, be refunded?
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What happens if the user does not provide, or revokes consent?
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Why is my customer’s asynchronous domain pre-consented? They haven’t yet provided consent.
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What TLDs and products show up on the Data use consent settings page?
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Why are some TLDs asynchronous while others are synchronous? Why is consent sometimes required and sometimes optional?
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Will the domain privacy number continue to be displayed?
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What is the difference between the gated Whois and the domain privacy Whois?
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Law enforcement and privacy protected domains
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Will the changes to the Whois affect non-EU domain registrants?
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In the gated Whois, what data will be displayed?
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Will the public Whois output still display domain dates, status, nameservers, and sponsoring registrar?
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Is it possible to opt-in to the display of real data in the public Whois?
